Open a ticket and we'll get back to you by email, or reach out directly. Keys, accounts, payments, the launcher — we've got you.
Fill in the form below and you'll get a ticket number. We reply to the email you provide.
Go to ticket form ↓Prefer email? Write straight to the team — we read every message.
We usually respond within 24 hours, often much faster. You'll get the reply at the email you used for the ticket.
Open a ticket with the Orders & keys category and include your order email and approximate purchase time. We'll track it down.
Yes, within the terms of service. Pick Payments & refunds and describe your case — undelivered or faulty items are always covered.
Make sure you're on 64-bit Windows 10/11 and your antivirus didn't quarantine it. Still stuck? Send a ticket under Launcher / app with your OS version.
No. Anyone can open a ticket or email us — an account just makes order-related help faster.
